Question 1

What is PocketWell?

Accepted Answer

PocketWell is a simple, secure platform that lets you create a personalised event page for weddings, birthdays, baby showers, and more. Guests can send monetary gifts and messages directly through your page — no physical gifts, no hassle.

Question 2

How does PocketWell work?

Accepted Answer

You create a free event page, share your unique link with guests, and start receiving gifts. Guests contribute securely using Apple Pay, Google Pay, or their debit/credit card. All gifts are collected by us and made available in your dashboard. You can then request a payout at your convenience.

Question 3

Is PocketWell safe to use?

Accepted Answer

Yes. We use industry-standard security practices to protect your data and payments. All transactions are encrypted and processed securely, ensuring your personal and financial information remains private.

Question 4

Can I have multiple event pages on PocketWell?

Accepted Answer

Yes, you can create multiple event pages under one account for different occasions. Each page will have its own unique link and can be fully customised.

Question 5

How much does it cost to use PocketWell?

Accepted Answer

Creating an account and event page is completely free. When a guest sends a gift, a small platform fee of 3% is applied, along with standard payment processing charges. These fees are clearly shown before payment is completed.

Question 6

Why does PocketWell charge a platform fee?

Accepted Answer

The platform fee helps cover the cost of maintaining PocketWell, including secure payment systems, hosting, customer support, and continued platform development. We strive to keep fees minimal while delivering excellent service.

Question 7

Are there any hidden fees?

Accepted Answer

No. We are transparent about all fees. Guests will see any applicable charges before completing their payment, and Hosts can view a clear breakdown in their dashboard. There are no unexpected costs.

Question 8

Do I need to link a bank account?

Accepted Answer

No, you don’t need to link your bank account upfront. You can request a payout once you've received gifts, and we'll ask for your bank details at that time to transfer the funds directly to you.

Question 9

How do payouts work?

Accepted Answer

Once you've received gifts, you can request a payout from your dashboard. PocketWell processes all payout requests within 1–2 business days and transfers the funds directly to your nominated bank account.

Question 10

Does PocketWell hold my money?

Accepted Answer

Yes, but only temporarily. We collect guest contributions on your behalf and securely hold them until you request a payout. Payouts are then processed within 1–2 business days.

Question 11

Can guests leave messages with their gifts?

Accepted Answer

Yes, guests can include personal messages along with their monetary gift to make the experience more meaningful and memorable.

Question 12

Can I export the data of gifts received?

Accepted Answer

Yes, you can easily download a report of all gifts and messages from your event dashboard in Excel format.

Question 13

How do digital wishing wells work for Australian weddings?

Accepted Answer

Digital wishing wells like PocketWell are perfect for Australian weddings. Create a personalized wedding page, share the link with guests, and collect cash gifts securely. Much easier than traditional wishing wells and guests can contribute from anywhere in Australia.

Question 14

What's the difference between PocketWell and other online wishing wells?

Accepted Answer

PocketWell stands out with no fees for hosts, instant 1-2 day payouts, and elegant customizable pages. Unlike competitors, you keep 100% of gifts received while guests pay a small 3% processing fee.

Question 15

Can I use PocketWell for baby showers and birthdays?

Accepted Answer

Absolutely! PocketWell works for any celebration - baby showers, birthdays, graduations, anniversaries, and more. Create multiple event pages for different occasions, each with its own unique link and customization.

Question 16

Is PocketWell available throughout Australia?

Accepted Answer

Yes! PocketWell serves all of Australia. Whether your event is in Sydney, Melbourne, Brisbane, Perth, or anywhere else, guests can contribute securely from any location.

Frequently Asked Questions