Frequently Asked Questions

An online wishing well (also called a digital wishing well or virtual wishing well) is a modern platform where friends and family can contribute monetary gifts for celebrations like weddings, birthdays, and baby showers. It's a safe and secure alternative to traditional wedding registry and physical gifts.

A wishing well wedding is an Australian tradition where guests contribute monetary gifts instead of physical gifts at wedding receptions. Online wishing wells modernize this tradition, making it easier for friends and family to contribute safely and securely through digital platforms.

Create your free wishing well, share via QR code or link, and friends and family contribute monetary gifts using Apple Pay, Google Pay, or cards. All contributions are safe and secure with instant payouts to your Australian bank account.

Yes! Many Australian couples choose online wishing wells over traditional wedding registry options because they prefer monetary gifts to physical gifts. It's more practical for couples who already have household items or are saving for specific goals.

Online wishing wells collect monetary gifts that go directly to your bank account, while traditional wedding registries track physical gifts from stores. Digital wishing wells are more flexible - perfect for honeymoon funds, house deposits, or any goal. No managing physical gifts at your wedding reception.

Digital wishing wells like PocketWell allow Australian couples to collect monetary wedding gifts online through a personalised event page. Guests can contribute securely from anywhere in Australia, making it a modern alternative to traditional wishing wells.

Online wishing wells in Australia allow guests to contribute cash gifts via QR codes or direct links. Contributions are processed securely through Australian banks and transferred instantly to your account with no fees for hosts. Perfect for weddings, birthdays, and celebrations.

PocketWell is a simple, secure platform that lets you create a personalised event page for weddings, birthdays, baby showers, and more. Guests can send monetary gifts and messages directly through your page no physical gifts, no hassle.

You create a free event page, share your unique link with guests, and start receiving monetary gifts. Guests contribute securely using Apple Pay, Google Pay, or their debit or credit card. Gifts appear in your dashboard, and payouts are automatically sent to your bank account on a weekly schedule.

Yes, you can create multiple event pages under one account for different occasions. Each event page has its own unique link and can be fully customised to suit your celebration.

Yes. PocketWell is perfect for baby showers, birthdays, graduations, anniversaries, and any celebration. You can create multiple event pages, each tailored to a different occasion.

Yes! PocketWell serves all of Australia. Whether your event is in Sydney, Melbourne, Brisbane, Perth, or anywhere else, guests can contribute securely from any location around the world.

Absolutely! Australian guests love the convenience of contributing via their phones using Apple Pay, Google Pay, or card payments. Digital wishing wells are especially popular for interstate guests and during times when contactless options are preferred.

It's completely free for hosts, with no setup fees, no monthly subscriptions, and no hidden costs. When guests send gifts, they pay a small 3.5% service fee plus standard payment processing fees. Hosts receive 100% of every gift, and all fees are clearly shown to guests before payment.

The service fee helps cover the cost of running PocketWell, including secure payment infrastructure, hosting, customer support, and ongoing platform improvements. This allows us to keep the service free for hosts.

No. All fees are displayed transparently to guests before payment is completed. Hosts can also view a clear fee breakdown in their dashboard, with no unexpected charges.

PocketWell stands out by offering no fees for hosts, secure Stripe-powered payments, weekly Tuesday payouts, and elegant, customisable event pages. Hosts keep 100% of gifts received, while guests pay a small 3.5% service fee.

You don't need to link a bank account to create or share an event page. When you're ready to receive payouts, you'll complete a quick, guided setup powered by Stripe to securely connect your bank account.

Payouts are automatic and sent weekly on Tuesdays. Once your bank account is connected through Stripe, available funds are transferred directly to your nominated bank account. Most transfers arrive within 1–2 business days, depending on your bank.

This means Stripe is still processing and clearing recent payments. Once the processing period is complete, the funds move to 'Available' and will be included in the next scheduled Tuesday payout.

Payouts are sent weekly on Tuesdays. After Stripe sends the payout, it typically arrives in your bank account within 1–2 business days, depending on your bank. Your first payout may take longer (up to 5–7 business days) while Stripe completes a one-time account verification.

No. PocketWell does not hold or store your funds. Payments are processed by Stripe, and payouts are sent to your bank account on the weekly Tuesday payout schedule once funds are available.

All payments and payouts are handled securely by Stripe, a global payment platform trusted by millions of businesses. PocketWell never stores or has access to your bank details.

You can update your bank account details at any time in your dashboard. You'll be guided through a secure Stripe update process so future payouts are sent to your new nominated bank account.

Yes. PocketWell uses industry-standard security practices, with all payments encrypted and processed securely through Stripe. Your personal and financial information is protected at all times.

Extremely secure. Online wishing wells use bank-grade encryption and comply with Australian financial regulations. All monetary gifts from friends and family are processed through secure payment gateways with fraud protection included.

Extremely secure. We use bank-grade encryption and comply with Australian financial regulations including PCI DSS standards. All transactions are processed through secure payment gateways used by major Australian banks.

No. The setup is guided step by step and usually takes only a few minutes. Stripe handles the process securely, and you only need to complete it once.

Yes. The setup is powered by Stripe, a leading global payment processor that handles security and compliance. Your bank details are never stored on our servers.

Yes. Guests can include personal messages with their monetary gifts, making each contribution more meaningful and memorable for the host.

Yes, you can download a detailed report of all gifts and messages from your event dashboard, making it easy to keep records or say thank you to guests.