Effective Date: 30-04-2025
Welcome to PocketWell! These Terms & Conditions ("Terms") govern your access to and use of PocketWell’s website, services, and tools (collectively, the “Service”). By accessing or using our Service, you agree to comply with these Terms and our Privacy Policy.
If you do not agree with these Terms, you must not use PocketWell.
1. Overview
PocketWell is a digital platform based in Australia that enables users ("Hosts") to create personalised event pages for special occasions such as weddings, birthdays, and baby showers. These pages allow friends and family ("Guests") to send well wishes or monetary gifts online. PocketWell acts as a facilitator by providing the platform infrastructure and secure payment processing.
Guests can contribute to an event via a link shared by the Host. PocketWell collects all payments on behalf of the Host and facilitates payouts upon request. Hosts can view received gifts through their dashboard and request a payout, which PocketWell processes within 1–2 business days.
2. Eligibility
To use PocketWell, you must:
- Be at least 18 years of age.
- Reside in Australia.
- Have the legal capacity to enter into a binding contract.
- Agree to comply with all applicable laws and these Terms.
3. Account Registration
To host events on PocketWell, you must create an account. By doing so, you agree to:
- Provide accurate and complete information during registration.
- Keep your login credentials secure.
- Notify us immediately of any unauthorized access or use of your account.
- Accept full responsibility for all activities that occur under your account.
PocketWell reserves the right to suspend or terminate accounts that violate these Terms or are found to be fraudulent or abusive.
4. Using the Platform
4.1 Hosts
Hosts can create custom event pages and share them with others. Hosts have access to a dashboard that tracks all contributions received for each event. When ready, the Host can submit a payout request, which PocketWell will process within 1–2 business days, sending the total balance (minus fees) to the Host's nominated bank account.
4.2 Guests
Guests can access an event page via a shared link and send monetary gifts along with personal messages. Payments are securely processed, and the amount (after fees) is credited to the Host’s event balance, visible in their dashboard.
4.3 Fees
Guests are responsible for the following fees at the time of payment:
- Platform Fee: 3% of the total transaction amount.
- Payment Processing Fee: 1.75% + $0.30 per transaction.
These fees are transparently displayed before the Guest confirms their payment.
5. Payments and Payouts
PocketWell securely collects all monetary gifts made through the platform and holds them on behalf of the Host. Hosts can view the amount of contributions received for each event and may request a payout at any time.
Payouts are typically processed within 1–2 business days after the request. The payout will be made to the bank account provided by the Host during setup. PocketWell is not liable for delays caused by incorrect bank details or external banking issues.
6. No Refunds
All contributions made via PocketWell are considered personal gifts to the Host and are strictly non-refundable. Once a payment is completed, it cannot be reversed by PocketWell.
Any issues, disagreements, or refund requests must be handled directly between the Guest and the Host. PocketWell does not mediate personal disputes or intervene in refund requests.
7. User Conduct
By using PocketWell, you agree not to:
- Violate any laws, regulations, or third-party rights.
- Submit false, misleading, or fraudulent information.
- Upload or share any malicious code, spam, or harmful content.
- Interfere with the performance or security of the platform.
- Create multiple or misleading accounts for deceptive or disruptive purposes.
PocketWell reserves the right to take appropriate action, including suspension or termination of access, in response to any breach of these Terms.
8. Intellectual Property
All trademarks, software, branding, and content (excluding user-submitted materials) are the intellectual property of PocketWell or its licensors. You may not copy, reuse, or redistribute our intellectual property without written permission.
By submitting content (such as event photos or messages), users grant PocketWell a limited license to use, display, and distribute such content within the platform.
9. Disclaimers
PocketWell provides the Service "as is" and "as available" without any warranties of any kind, either express or implied. We do not guarantee uninterrupted access, flawless performance, or total security of the platform.
We are also not responsible for the conduct of users or the accuracy of information provided by third parties, including any external payment service providers used to process transactions.
10. Limitation of Liability
To the extent permitted by law, PocketWell shall not be liable for:
- Any indirect or consequential losses or damages.
- Disputes or disagreements between Hosts and Guests.
- Delays in payout due to incorrect information or external banking issues.
- Platform outages, data breaches, or service interruptions.
In any case, PocketWell’s total liability is limited to the total platform fees we have received from you in the 12 months prior to the event giving rise to a claim.
11. Termination
We may suspend or permanently terminate your account if:
- You breach these Terms.
- Fraudulent or suspicious activity is detected.
- Required to do so by law or regulation.
You may close your account at any time by emailing support@pocketwell.com.au. Account closure does not release you from responsibilities related to prior activity.
12. Modifications to Terms
PocketWell may update these Terms at any time. If material changes are made, we will notify users via email or an announcement on our website. Continued use of the platform following such changes constitutes your acceptance of the revised Terms.
13. Contact Us
If you have any questions about these Terms, please contact us:
Email: support@pocketwell.com.au
Website: www.pocketwell.com.au